Booking information, Terms and Conditions
All Bookings |
Equipment Hire |
Instructed Activities |
Bunkhouse |
Booking and Payments
To book activities and/or the bunkhouse, please phone us or book online. You can pay online or contact us to pay over the phone or by bank transfer. The deposit amount is calculated using the below guidelines:
| Cancellation Penalties (for any reason outside our control other than Coronavirus) |
|||||
| Booking type | Deposit required | Balance due | >27 days | 27-14 days | 0-13 days |
| Families and Individuals | 25% | 2 weeks in advance | Deposit | 50% | 100% |
| Groups inc Bunkhouse | 25% | final numbers and balance 4 weeks in advance | Deposit | 50% | 100% |
If the balance is not received on time we may have to view the booking as cancelled. We will send you
all pre-trip information including directions and kit lists between 10 days and 4 weeks in advance.
We will not be liable for losses caused by circumstances beyond our control, such as natural disasters
and industrial action.
Covid19
It is most important that you do not attend an activity or a stay in the bunkhouse if you or anyone in your household or group have symptoms of Coronavirus – a new persistent cough, a temperature or a loss of sense of smell/taste. Please let us know immediately if you are unable to attend for this or any other reason. We have a full flexibility policy with regards to changes to bookings due to Coronavirus allowing refunds or postponements.
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Group Bookings
We are happy to take group bookings, and will often give a discount for larger numbers or can arrange
special details at no extra cost. The maximum number of people who can do one activity at the same time is
limited however by the environment in which they take place, equipment, safety standards and government rules regarding social distancing.
Insurance
We strongly recommend that you protect yourself and your belongings with a suitable insurance policy. This
should include cover of cancellation charges, emergency medical expenses etc, and for overseas customers,
repatriation in case of illness or injury. Please also see note on safety below.
We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence.
Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.
Hire Terms and Conditions
River Deep Mountain High is not responsible for the use of the equipment. We only provide equipment to be used under the skills and abilities of the hirer, we require no proof of ability and offer no advice or instruction in the use of the equipment and how they are to be used.
The hirer acknowledges that stand up paddling and open water swimming is an activity with inherent risks of injury to persons and property. The hirer must be aware of those risks and understand them. River Deep Mountain High requires all paddleboard hirers to wear a Buoyancy Aid at all times while on the water. The hirer understands the dangers of paddling on tidal or still water, swimming in cold water and understands that weather can play a factor in paddling safety and that such activities are subject to the unpredictable forces of nature.
The hirer agrees to return the items on the stated day in the condition in which I received them. Any damaged equipment will be charged for at full retail price for replacement or repair if deemed appropriate, regardless of how damage was caused.
River Deep Mountain High acts in good will when hiring out equipment and as such expects such from the hirer. We reserve the right to withdraw and collect our equipment at any point and for any reason during a hire period.
The hirer is satisfied with the serviceable condition of the equipment.
River Deep Mountain High will not provide instruction or advice on the use or location best suited to the hirer’s group.
Locations
Please see the locations page for information on where our activities take place. Specific venues for activities can be requested and will be accommodated according to availability. Venue and meeting place information for booked activity sessions is normally sent out by email around 10 days in advance other than itineraries for family bundles which are sent out 4 weeks in
advance.
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weather
Weather
We reserve the right to offer an alternative activity should the weather make the booked activity impracticable or unsafe to run.
We will avoid this as far as possible and will try to make the alternative as similar as possible unless we cannot provide anything at all we cannot give refunds due to bad weather.
Most of the time we carry on regardless! And if you cancel because you don’t like the weather, there will be no refunds.
Safety
All guides/instructors are hand picked and fully qualified with internationally recognized awards. We have full
public liability insurance and pride ourselves on our safety record. Your enjoyment and safety during the
holiday will always be our first priority, however, we must make you aware that all outdoor activities do
involve a certain degree of risk due to the wild environment and we cannot be responsible for any personal illness or injury during a
event unless it arises from negligence on our part.
We reserve the right to refuse to escort anyone whose lack of fitness or inadequate attire is deemed to compromise
their personal safety or causes a problem to
the rest of the group. Lack of fitness can include being under the
influence of alcohol, it does not include disabilities made known to us in advance.
All medical conditions or weaknesses should be made known to us prior to the commencement of any activity – please
make sure all particpants you are booking for are aware of this. It is unlikely to affect whether anybody can participate in an activity but may affect how an activity is provided and/or how an instructor deals with an emergency situation should one arise.
During activities, the instructions of the guide/instructor should be adhered to by all participants and the
group should always stay together, unless instructed otherwise.
We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence.
Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.
Equipment
Technical equipment provided includes those items that are necessary to take part in the activity. This includes
items such as buoyancy aids and canoes for canoeing. It does not include personal clothing, footwear or
additional choices such as walking poles. Bike Hire is included for Lakeland journey and Premium multi-activity week
only. We can arrange purchase of most items from a local supplier if you wish.
Sometimes it is necessary to have adequate waterproofs (rain gear). We would recommend that people have their
own; however, we do have some breathable waterproofs that can be borrowed free of charge if arranged in advance.
Children
We cater for all ages from 5 to 75. Some activities have a minimum age higher than 5 and children under 18 can only
be catered for when accompanied by an adult. If the adult is not one of their legal parents or guardians, a signed consent form
must be received.
Miscellaneous
We welcome customers of all abilities and encourage participants to discuss with us their specific needs. Outdoor activities are open to all!.
Unfortunately, we cannot accept pets on any activity session.
We speak Dutch and French and do our best to welcome all backgrounds, ages and abilities.
All details are believed to be correct at the time of publication. We do however, reserve the right to
change any information, including prices and itineraries before we accept a booking. You will, of course, be
informed if this should happen.
We are commited to providing you with a thoroughly wonderful holiday or activity experience – please tell us what you like and as
soon as possible if there’s anything you don’t like.
Lowick School Bunkhouse
Facilities – sleeps up to 22 people
- Front door directly into muddy boot entrance with access to the drying room and toilet/shower rooms.
- Separate male and female toilet facilities each with 2 toilets, sinks and 2 showers.
- Fully equipped kitchen-diner with range cooker, fridge, freezer, toaster, microwave, large sink, dining tables and stackable chairs, cleaning equipment etc.
- Drying area for wet coats and boots.
- Lounge/meeting room with wood burning stove, double height ceiling, sofas, table football, wii, projector and screen, white board and more stackable chairs.
- Bedrooms: there are three separate dorms with bunk beds sleeping 4, 8 and 10.
Heating & Lighting
- Within the lounge/meeting room the wood burning stove is the main heat source. This also affects the level of warmth in the bedrooms and corridor.
- Heating within the rest of the bunkhouse is provided by electric oil-filled radiators.
- We try wherever possible to provide enough wood/fuel to last your stay, there will be some inside and more in the bunker just outside the entrance. Details are provided inside the bunkhouse of how to light the fire. (This fuel is NOT to be used on the bonfire or bbq.)
- Please be responsible during your stay by ensuring lights and heaters are not left on un-necessarily.
- Please do not touch any of the light bulbs, if any are broken please report these to the office.
Charges
For current prices click here.
Group bookings will be subject to a £250 damage deposit. Family Bundle bunkhouse bookings will be subject to a £100 damage deposit.
Booking for all groups is dependent on an activity booking during your stay.
Preferred payment method is by debit or credit card by calling the office 015395 28666 during office hours, or a cheque made payable to ‘RDMH’ and posted to the address at the top of the page. We can also provide an invoice which allows payment by BACS. Damage deposits must be paid by card to enable efficient refunds.
Arrival & Departure
- Arrivals should take place after 4pm.
- You will receive an email with instructions regarding receiving the key and other useful information 4 days in advance of your stay.
- The bunkhouse should be vacated by 11am on Fridays and 12 noon on Sundays to enable sufficient time to prepare it for the next guests. Cars can be left in the car park after this time but please remove all belongings from inside the property and make sure that the bunkhouse is accessible.
- If you wish to arrive/depart earlier/later than these times, permission must be sought from the office.
- Please park cars diagonally along the left hand wall of the car park, not in front of the railings. This leaves space for the RDMH trailers to manoeuvre and instructors to load kit.
- You must leave the property as [clean as] you found it. Please ensure you leave enough time to do this properly. A charge of £20 will be taken from the deposit for each hour of cleaning time needed.
What You Need To Bring
- All bedding or sleeping bags & pillows.
- Tea towels, washing up liquid, toilet roll.
- All your personal stuff/towels/food. The nearest supermarket is Booths which is a 10 minute drive into Ulverston. Greenodd village is just 2 minutes’ drive away and has a well-stocked though small shop/post office, butchers, bakers and a very good fish and chip takeaway!
- Charcoal if you wish to have a BBQ (there is a BBQ and tools).
- A torch to assist in lighting your path when venturing to/from the nearest pubs. Further info and directions can be found in the bunkhouse.
- Sky box if you wish to make use of the satellite dish!
- Firestarters/Kindling & Wood if you wish to have a bonfire or pallets are available on site at £3 each. Bags of logs can be purchased in Ulverston.
What You Can Expect From Us
- A clean, well equipped and maintained accommodation facility
- Information on request beforehand
- Helpful booking service
- Large parking area with plenty of turning space
What We Ask Of You
- Please treat the bunkhouse, environment, local residents and other visitors to the area with respect.
- Please minimise wear and tear on the living areas by leaving muddy/wet footwear, coats etc. in the ‘wet boot’ area/drying room.
- Please help us save electricity by switching off lights and radiators when not needed.
- Please allow time for cleaning the bunkhouse to a good standard before departure.
- Please make sure all rubbish bags and recycling are placed fully into the outside bin provided. If any bags are left outside the bins, local wildlife will spread the contents all over the yard.
- Please do not smoke in or near to the bunkhouse and ensure litter is not dropped around the grounds. Any cigarette butts must be disposed of on the bonfire.
- Please notify the booking office of any breakages or problems via the provided envelope or on 015395 28666.
Cancellation policy
- The associated charges increase the closer the cancellation is to the booking date.
- The deposit secures the booking and so once paid will not be returned if the booking is cancelled.
- The balance is due 4 weeks before the booking. Once paid, if the booking is cancelled more than 4 weeks in advance, any balance paid (less the deposit amount) will be refunded.
- If the booking is cancelled up to 2 weeks in advance, 50% of the balance (less the deposit amount) will be refunded.
- If the booking is cancelled less than 2 weeks in advance, no refund will be given.
Other Information
Please note that Lowick School Bunkhouse is an extension of River Deep Mountain High Outdoor Activities and the office is also on site. You will occasionally see instructors and staff members in and around the building as they prepare for activity sessions and man the office. The toilets on site are also shared with members of the RDMH staff, who may pass through the building to use these at times.
The Small Print
- Please note that when you make a booking you are entering a legal agreement with us and are agreeing to abide by the conditions set out below.
- A 25% deposit is required to fully secure your booking.
- The damage deposit is in addition to the hire charge and must be paid at least 4 weeks before your stay. The deposit is refundable at the end of your stay at the discretion of RDMH staff depending on the condition of the property and its contents. Part or all of the security deposit may be retained in the event of cancellation (see Cancellation Policy) or if there is cleaning or repair work to be done. We will refund the deposit if the bunkhouse is unavailable for reasons beyond our control. Our liability would not extend beyond the refund.
- The balance of the hire charge must be paid at least 4 weeks before your stay in the bunkhouse. Failure to do so may result in your booking being cancelled and deposit retained.
- DOGS: Please note dogs are NOT permitted in the bunkhouse.
- Please do not arrive at the bunkhouse any earlier than 4pm and please depart before 12noon on the last day of your stay. If you need to vary these times please contact the office for permission.
- Our pricing structure is for up to 22 people. In some circumstances greater numbers can be accommodated at a cost of £10 per person. If more than 22 people are found to be staying at the bunkhouse without permission then we reserve the right to ask them to leave the site.
- The group leader is responsible for ensuring Fire Regulations are observed (see bunkhouse notice board). All accidents and damages must be reported to the office as soon as possible.
- We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, our staff or contractors whilst acting in the course of employment by us.
- Please note that any data collected during the course of this booking may be kept on a computer.