Booking information

Locations

Please see the locations page for information on where our activities take place. Specific venues for activities can be requested and will be accommodated according to availability. Venue and meeting place information for booked activity sessions is normally sent out by email around 10 days in advance other than itineraries for family bundles which are sent out 4 weeks in advance.

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Booking and Payments

To book activities or an activity bundle, please phone us, complete a booking form or book online. You can pay online or contact us with debit/credit card details, or you can send a cheque in the post. The deposit amount is calculated using the below guidelines:

Cancellation Penalties
Booking type Deposit required Balance due >27 days 27-14 days 0-13 days
Families and Individuals Value £1-£300 25% or just card details Chq on the day or card in advance* 0% 50% 100%
Families and Individuals Value £300+ 25% 2 weeks in advance Deposit 50% 100%
Adult Groups inc Stag/Hen 25% final numbers and balance 4 weeks in advance Deposit 50% 100%

*Small value bookings to be paid for by card will usually be charged on the Friday before or approx. 5 working days before.

If the balance is not received on time we may have to view the booking as cancelled. We will send you all pre-trip information including directions and kit lists between 10 days and 4 weeks in advance.

We happily take bookings of 1 or 2 people however our standard prices are based on 3 or more people taking part in a session. We reserve the right to not run a session should there be less than 3 persons booked onto it. We have a surcharge system to enable sessions with less than three to go ahead but these surcharges do not buy exclusivity in any circumstance. Anyone interested in an exclusive session should ask about exclusive prices.

We will not be liable for losses caused by circumstances beyond our control, such as natural disasters and industrial action.

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Group Bookings

We are happy to take group bookings, and will often give a discount for larger numbers or can arrange special details at no extra cost. The maximum number of people who can do one activity at the same time is limited however by the environment in which they take place, equipment and safety standards.

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Insurance

We strongly recommend that you protect yourself and your belongings with a suitable insurance policy. This should include cover of cancellation charges, emergency medical expenses etc, and for overseas customers, repatriation in case of illness or injury. Please also see note on safety below.

We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence. Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.

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Safety

All guides/instructors are hand picked and fully qualified with internationally recognized awards. We have full public liability insurance and pride ourselves on our safety record. Your enjoyment and safety during the holiday will always be our first priority, however, we must make you aware that all outdoor activities do involve a certain degree of risk due to the wild environment and we cannot be responsible for any personal illness or injury during a event unless it arises from negligence on our part.

We reserve the right to refuse to escort anyone whose lack of fitness or inadequate attire is deemed to compromise their personal safety or causes a problem to the rest of the group. Lack of fitness can include being under the influence of alcohol, it does not include disabilities made known to us in advance.

All medical conditions or weaknesses should be made known to us prior to the commencement of any activity - please make sure all particpants you are booking for are aware of this. It is unlikely to affect whether anybody can participate in an activity but may affect how an activity is provided and/or how an instructor deals with an emergency situation should one arise.

During activities, the instructions of the guide/instructor should be adhered to by all participants and the group should always stay together, unless instructed otherwise.

We will not be liable for loss or damage to your luggage or personal effects, unless caused by our negligence. Any items placed into equipment provided by RiverDeepMountainHigh are done so at the participant’s risk.

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Equipment

Technical equipment provided includes those items that are necessary to take part in the activity. This includes items such as buoyancy aids and canoes for canoeing. It does not include personal clothing, footwear or additional choices such as walking poles. Bike Hire is included for Lakeland journey and Premium multi-activity week only. We can arrange purchase of most items from a local supplier if you wish.

Sometimes it is necessary to have adequate waterproofs (rain gear). We would recommend that people have their own; however, we do have some breathable waterproofs that can be borrowed free of charge if arranged in advance.

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Children

We cater for all ages from 5 to 75. Some activities have a minimum age higher than 5 and children under 18 can only be catered for when accompanied by an adult. If the adult is not one of their legal parents or guardians, a signed consent form must be received.

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Miscellaneous

We welcome customers of all abilities and encourage participants to discuss with us their specific needs. Outdoor activities are open to all!.

Unfortunately, we cannot accept pets on any activity session.

We speak Dutch and French and do our best to welcome all backgrounds, ages and abilities.

All details are believed to be correct at the time of publication. We do however, reserve the right to change any information, including prices and itineraries before we accept a booking. You will, of course, be informed if this should happen.

We are commited to providing you with a thoroughly wonderful holiday or activity experience - please tell us what you like and as soon as possible if there’s anything you don’t like.

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Abseilng, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 10 Biking, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 01 Canoeing, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 08 Climbing, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 06 80 Gorge Walking, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 01 Kayaking, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 01 Sailing, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 14 Walking, Outdoor Activities, Lake District Activities, Outdoor Sports, Adventure Outdoor, Outdoor Activity, Outdoor Pursuits 15
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